Recent Posts

Why Local & At the Curb Shutoffs are Important

5/3/2022 (Permalink)

A Dripping Pipe Under the Sink with a Shutoff Valve A dripping pipe under a sink, know where your shutoff valve is located!

At SERVPRO of Southwest Dallas, we have happened upon some very interesting scenes when we arrive onsite at a water damage issue.  But even before being onsite, we get very panicked calls about water pouring from kitchen sink pipes, washing machines, toilets or a host of other items throughout the house.  Our first question is usually has the water been stopped.  If not, the water has to be stopped before water mitigation and restoration process can begin.  Stopping the issue can either mean a plumber has already been called and is fixing the issue or the water needs to be shut off locally or at the curb. If the plumber in already involved, he or she has most likely has already taken the step of turning off the water in the home in order to fix the problem.

Turning off the water locally refers to locating what is usually a knob or lever at the area of the issue for example under a sink or a hot water heater and rotating clockwise until water is no longer flowing.  There still may be dripping going on.  Sometimes it is not possible to turn off the water locally as the pipe is broken beyond where the valve is located or there is an issue with the valve itself.  It is usually advisable to turn off water locally when possible as it will still allow use of water throughout all areas of the house except for the area of concern.

The next solution is to turn off the water at the curb.  There are many underground pipes that are hidden from everyday view.  Water flows from a central pipe usually under the street area by the curb through a shutoff point and continues to each home.  The shutoff point is also known as the water box.  This is where home owners and tenants have access to shut off the water to the entire house.  

These days, most of the water shut off boxes are made of plastic and are fairly easily accessible.  The other main water box that you see still are circular, cast iron boxes. These will often need a special key to remove the lid.  Once inside the water box, a water key is needed to turn the water off.  These can be a variety of types and can be found on Amazon.   

It is a good idea to make sure you know where your water box is located.  And the next step would be to make sure you have the appropriate water key on hand.  Additionally, make sure that the water box is cleared of any debris or tree roots.  It is a good idea to check once a year to make sure no new sediment has filled up your water box so you have no obstacles should an emergency arise.  

Should water damage affect your home, please reach out to us, we are more than happy to help mitigate and restore your property.

Fun & Practical Easter Tips

4/14/2022 (Permalink)

It is already mid-April which means Easter, a holiday celebrated by a large portion of the US population.  Below are some fun and practical tips for your holiday weekend:

-Always count your eggs before you hide them.  There are countless stories of people forgetting about eggs only to have a terrible odor permeate your home many weeks or months later.  Or having a pet eat a spoiled egg and causing short term problems!!

-Candy inside eggs is typically the go to but other ideas include clues to make it a scavenger hunt, learning items, raffle tickets, action/exercise notes (ie "do 5 pushups"), positive affirmation notes (ie "you are a fantastic helper"), seeds to plant, 1 puzzle piece in each egg to eventually create a completed puzzle.

-Often big kids will snag a good chuck of the eggs before a littler kids has been able to grab one or two.  If possible, make it a team event and make teams of little and big kids.

-Aside from egg hunts, here are some other fun ideas: make your Easter basket, plant Easter flowers, Easter piñatas, Easter trivia, egg & spoon walk relay, pin the tail on the bunny.

-If you want to make a trip to see the Easter bunny but don't have time, there are no video services that allow kids to video chat with the Easter bunny.

We hope some of these ideas enhance your Easter experience.  Have a safe and fun Easter!!

Biohazard Cleanup - Necessary but Not Much Discussed

3/11/2022 (Permalink)

Blood in a stairwell from a crime scene Blood from a crime scene in a downtown Dallas building stairwell

Biohazard clean-up most commonly refers to the clean-up of an area that involves blood, other bodily fluids or other potentially infectious materials.  Often this is a crime scene where someone is now deceased. 

Removing the body is just the first step in the process.  This is typically done by the EMS team or a coroner. The next steps involve cleaning, sanitizing and disinfecting the scene.  This is where a professional biohazard clean-up company is usually called upon.  The professional clean-up crew will don personal protective equipment (PPE) such as full facemasks, heavy duty gloves and tyvek suits, and additionally have the right equipment and chemicals for the job. 

Non-salvageable or non-cleanable items such as drywall, bedding, etc will have to be removed, and disposed of appropriately. The remaining structure and items will then need to be sanitized and disinfected.

One of the last major steps in the process is deodorization.  Depending on duration and what happened, odor can be a big issue.  There are a variety of methods to help with odor including air scrubbers with carbon filters that adsorb smells, thermal fogging, and running ozone generators to name a few.  If you or someone that you know is in this situation please give SERVPRO of Southwest Dallas a call to come help get you through this stressful, challenging event.

Cold Weather is Coming to North Texas, Here are Some Tips

2/1/2022 (Permalink)

Large Room with a Huge Area of Wet Carpet A Large, Carpeted Room Flooded from a Broken Sink Pipe

The cold weather is coming to North Texas.  It is always a good refresher to review key tips to help prevent pipes from freezing and breaking:

  • Open all water faucets in your home to allow a very thin trickle of water to flow through the water lines (both hot and cold). Allow the trickle of water to continue to flow throughout the night.
  • Leave all drains open, and do not leave anything in the sinks as such items may cause drains to become clogged and possibly cause flooding of your home
  • Leave all cabinet doors underneath sinks and lavatories open so the water pipes will remain ventilated with warm air.
  • When not at home, leave bathroom doors open.
  • Leave the heat turned to "Auto" and thermostat set at no less than 65 degrees, especially if you will be gone for more than 24 hours.
  • If you turn on a faucet and no water comes out, you should immediately contact a plumber. This may indicate pipes have already frozen in your home. Be sure to turn the faucet back off until the plumber arrives.
  • Check your curbside water box and make sure the turn off is not buried or clogged up with tree roots or weeds.
  • Make sure you and your kids know how to turn off the water locally in every room and at the curb.
  • Pay attention to noisy pipes and moisture on walls or floors and rust stained water.

We hope these tips help prevent any damage but if something does happen don't hesitate to reach out to SERVPRO of Southwest Dallas, we are always here to help.

Handling your Commercial Property with SERVPRO in DFW

12/27/2021 (Permalink)

There are over 21 million commercial establishments in the United States, occupying 4.9 million buildings. These buildings cover over 72 billion square feet or 1.6 million acres. The U.S. adds about 1.6 billion square feet per year—nearly 110,000 buildings annually, or roughly half-a-million buildings every five years. The sheer magnitude of annual growth in commercial real estate is astounding.

How are you planning on protecting your property?

Most companies attempt to treat a commercial project like a “really big house”, which is a big mistake. Calling and hiring a restoration company without the right education or credentials can cause further damage and business interruption.

With residential homes, the primary purpose is to house a family, whereas commercial structures have a variety of uses and functions. All these factors can affect the restoration process. 

Commercial facilities, if they are greatly impacted by damage, require more time for scoping, planning, and estimating. Additional square footage affected raises the requirements of the commercial project, meaning additional management staff, labor, equipment, and supplies will be needed.

SERVPRO of Southwest Dallas has a highly trained, experienced, and certified team, able to handle all your property damage needs. Our staff receives ongoing training from our corporate training facility to meet and exceed IICRC industry certifications. This ensures we provide the proper assessment and repairs. (For more information on our training and qualifications and how we can help restore your property, please contact us directly.)

When your DFW property is the victim of a disaster or damage, such as water and fire damage, fire and smoke damage, or storm damage, every minute counts to minimize the effect on your building.

Every time we enter a commercial large loss project, we focus on the differences that occur in a commercial building over a residential home. We consider how our communication, planning, and even our conversations might have to be altered to provide the highest level of customer service on a commercial restoration project when speaking with either an owner or property management team.

Your SERVPRO in Southwest Dallas cleaning and restoration team can provide support from water damage cleanup and water damage restoration to fire damage repairs and mold remediation services. As a locally owned and operated facility, we provide commercial cleaning services, residential cleaning services, biohazard cleanup, carpet cleaning, air duct cleaning, mold removal, and more.

When you have a disaster or water emergency in DFW, call us, your trusted leader for restoration services, 24 hours, 7 days a week to restore your home or business. We are centrally located, and you will receive an immediate response. Faster to any size disaster. Make it "Like it never even happened."


Portable Heater Fires

12/17/2021 (Permalink)

SERVPRO of Southwest Dallas offer these heating safety tips to DFW residents from the National Fire Protection Association:

  • Never use your oven to heat your home
  • Have a qualified professional install stationary space heating equipment, water heaters, or central heating equipment according to the local codes and manufacturer’s instructions
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional
  • Remember to turn portable heaters off when leaving the room or going to bed
  • Always use the right kind of fuel, specified by the manufacturer, for fuel-burning space heaters
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.
  • Install wood-burning stoves following the manufacturer’s instructions or have a professional do the installation. All fuel-burning equipment should be vented to the outside to avoid carbon monoxide (CO) poisoning.
  • Install and maintain CO alarms to avoid the risk of CO poisoning. If you smell gas in your gas heater, do not light the appliance. Leave home immediately and call your local fire department or gas company.

Call Us!

When you have a fire damage emergency, SERVPRO of Southwest Dallas has highly trained technicians can help. We’ll clean and restore your fire damage in DFW, “Like it never even happened.” Call us today at 214-463-5880.

Franchises are Independently Owned and Operated.

Avoid Tobacco Fires by using these 3 Suggestions

11/30/2021 (Permalink)

House fire in DFW House fire in DFW

Consider The Following Tips

If you or one of the residents in your home currently smokes, it's important to be informed on how to prevent a cigarette fire. After first checking with your local fire department in DFW, for any pointers they might have, consider other tips, as well.

1. Don't Smoke Indoors
There are a surprising number of flammable materials in your home. Any type of fabric will burn easily, so, if an ashtray gets knocked over, a stray cinder could easily start an ashtray fire and severely damage your home. In addition to the risk of fires, smoke from cigarettes can also damage the fabrics in your home and cause them to smell bad. This smell is difficult to remove with conventional laundry detergent.

2. Wear Removeable Clothing
If you or a family member smokes, make sure to wear clothing that can be removed easily after smoking and before entering the home. A jacket or a hoodie would be a good choice. This way, any odors are likely to soak into the removable item, rather than being tracked in and soaking into your furniture or drapes. It's also wise to wash this removable clothing often, as the odor will build up in these garments.

3. Consider Professional Odor Removal
If someone has smoked in your home for a while, or if there has been a cigarette fire, it's time to consider calling in odor removal and fire damage specialist specialist. Hiring a professional will ensure that your home is cleaned from top to bottom with the best equipment suited for the job. This thorough home cleaning can include your carpet, drapes, air ducts, upholstery, and more. There is equipment meant for every job, whether you need full fire cleanup or an odor removal detail.
With a conscientious mind and some knowledge, it is possible to prevent a cigarette fire before it happens.

SERVPRO technicians can answer all your fire, smoke and soot property damage cleanup and restoration questions for the DFW area

11/15/2021 (Permalink)


When office spaces and apartments are closely packed together, like inside a DFW high-rise building, even a minor property fire can cause or contribute to significant smoke or soot damage to your Dallas property’s interiors and exteriors, including your HVAC unit. Our SERVPRO restoration specialists know a lot about the secondary damages from soot and smoke that happen as the result of a blaze. Fire creates smoke and soot, and the tiny particles float in the air and will become trapped in drapes, carpets, and furniture, or collect on surfaces and inside your HVAC system. When these issues arise and you see soot residue or smell smoke odors. Calling our Southwest Dallas SERVPRO Fire Cleanup and Restoration Professionals will provide top quality services, experience, knowledge, and trust that our SERVPRO of Southwest Dallas crews will quickly restore your home or business, “Like it never even happened.”

Smoke and soot can permeate your walls, surfaces and air ducts leaving unseen odors throughout your property. Consulting a full-service cleanup, restoration and repair company is your top-priority to keeping restoration costs lower and salvaging as much of your property and possessions as possible. SERVPRO has a long history in the restoration industry, and we focus on salvaging and restoring your contents and structure whenever feasible. SERVPRO of Southwest Dallas provides exceptional fire, smoke and soot damage restoration services and experience, balanced with efficiency and cost-effective techniques in response to your property damage disaster.

Want to know more about how SERVPRO of Southwest Dallas can help with smoke odors and soot damage in your home following seasonal outdoor fire property damage?

Call us at 214-463-5880, and one of our specialists with be able to explain the whole process to you...  "Like it never even happened."

Fire Damage In Southwest Dallas?

11/8/2021 (Permalink)

SERVPRO of Southwest Dallas is always ready and well-equipped to handle any disaster. If your home or commercial property suffers any fire, smoke, or secondary water damage, we are here for you. Our highly qualified team is dedicated to responding immediately to your fire damage emergency, 24 hours a day, 7 days a week. And remember, the quicker our response time is, the less chance there is for additional damage to be done to your property.

Our team is trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), along with Employee Certification Training, SERVPRO Corporate Training, e-Learnings, and Continuing Education Classes to ensure that you are receiving the best care for your property damage.

We have a “Restore vs. Replace” mentality at SERVPRO. We would rather restore your damaged areas rather than replace them, if possible, because it is less costly for you. Our goal is to get your property back to its pre-fire damaged condition as quick as possible.  Although every fire damage situation is unique, here is our “typical” fire damage restoration process:

            -Emergency Contact

            -Inspection and Fire Damage Assessment

            -Immediate Board-Up

            -Water Removal and Drying (if water                     damage is present)

            -Removal of Smoke and Soot from All                   Surfaces

            -Cleaning and Repair


For more information on recovering from fire and water damage, contact the professionals at SERVPRO of Southwest Dallas by giving us a jingle at (214)463-5880 today.

Flood In DFW?

11/8/2021 (Permalink)

Threatening the integrity of a building and endangering those within, flooding can result from numerous causes. Faulty plumbing, broken appliances, storms, and more can result in flooding and water damage. Once the water source has discontinued – either naturally or through repair – what's left? Pooled water, damage to floors, walls, structures, and more can be the final product of a flood or even a slow but prolonged leak.

After water damage, can you restore your home or company building yourself? This can be a tricky business and poses dangers of a varying nature. Safety measures must be taken, some expertise must be applied, the gravity of the situation must be recognized in no uncertain terms – the list goes on.

Let's take a look at water damage and how to handle it.

What Are the Damaged Materials?

Water can damage everything it touches, no matter what kind of building the leakage and/or damage occurs in. Everything inside or involved in the structure is prone to harm including devices, wiring, the floor, walls, etc. To know whether or not this clean-up is a do-it-yourself project, you must survey the extent of damage.

Is the drywall damaged? For days following a leak or flood, drywall can hold on to water. This can threaten the integrity of a building. To make your walls and ceiling look like new again, complete replacement of plaster/drywall may be necessary.

Some areas might just need some drying out. You may be able to salvage wooden pillars, furniture, etc., but this is on a case-by-case basis. Most often, after flooding, electrical appliances and carpeting will need to be removed and disposed of properly.

If you suspect possible damage with asbestos, call a professional immediately.

During Clean-Up – What Should You Expect?

Both water and debris will need to be cleared from a flooded area. Due to muddy floodwaters, insects and certain animals may be attracted to the property. While cleaning the area, don't be surprised if you have to deal with insects, snakes, rats, and more.

If a floor feels like it's sinking in or drooping, be extremely careful walking in the area. If you're not sure where it's safe to step, you can get hurt. Avoid going into a structure that looks like it's falling apart.

Tips and Precautions

PPE (personal protective equipment) and clothing should always be worn when cleaning up or dealing with water contamination, water damage, etc.

To remove water and mud from your property, you cannot use a regular vacuum cleaner. Dehumidifiers, heavy-duty fans, and commercial wet vacs should be used.

To avoid infection, after drying, areas must be thoroughly cleaned and/or sanitized. For services like ceilings and walls, detergent and warm water may suffice. However, hot water and soap are recommended for dirty items like dishes, cooking utensils, silverware, and more.

The Best Advice For Handling Water Damage

If your home or business has experienced water damage, you may not want to attempt repair and/or restoration on your own. It can be extremely difficult to deal with and even unsafe. But, if you contact the water damage experts at SERVPRO, you can begin the process of post water damage recovery in expedited fashion.

Set your mind at ease by letting certified and experienced professionals take care of the problem. Do you have water damage? Don't wait another moment. Contact us today.