Recent Why SERVPRO Posts

Specialized Tools for Fires to Take Service to the Next Level

10/14/2020 (Permalink)

Specialty Equipment Used for Fire Losses Specialty Equipment Used for Fire Losses

There are many things that separate companies in any industry: communication, response time, professionalism, knowledge and efficiency.  While most of these depend on the characteristics of the team providing the service, a large part of the efficiency relates to the tools to get the job done.  

In a fire, you will usually be dealing with a heavy odor from the smoke.  Aside from the standard process of cleaning up the soot, a thermal fogger, an ozone machine, a hydroxyl generator, and carbon filter may be needed. 

A thermal fogger heats up a liquid solution to a temperature hot enough to morph into a fog.  This is distributed to all affected areas, binding to the smoke particles to neutralize the odor.

An ozone generator functions in a similar fashion.  Ozone (O3) works at the molecular level by breaking apart the odor molecules and recombining with them to form a more stable molecule which in turn neutralizes the odor. 

Hydroxyl generators work by using UV light to sanitize and deodorize a structure.  These can be used if residents of the structure are not able to fully vacate the premises during remediation.

Another unique tool is a carbon filter which resides inside an air scrubber. With this special filter, the air scrubber will not only help clean the air but can substantially capture the odor before returning clean air.  

These are just some of the advanced tools we use at SERVPRO of Southwest Dallas to efficiently and effectively mitigate fire losses.  Give us a call to help with any fire damage you may encounter!

SERVPRO are the FRIENDS for Your Water & Fire Needs

10/13/2020 (Permalink)

Picture of SERVPRO Van SERVPRO of Southwest Fully Equipped State of the Art Vans

"I'll be there for you," is the popular song from the sitcom Friends.  The process to make your property "Like it never even happened," will typically range anywhere from a couple of days to a couple weeks.  In that timeframe you will get to know your mitigation team.  For SERVPRO of Southwest Dallas, we are a hard working team with big hearts.  We over communicate to make sure you know the steps in the process and where we are at along the way.  This includes talking with your insurance every step if they are being called upon for this event. We are often not only your mitigation specialists but also a friend and sounding board during this time.  We want to "...be there for you" during this stressful period. At SERVPRO of Southwest Dallas we are always there to help.  Give us a call to help with your water and fire restoration damage needs at 214-463-5880.

Working With Insurance Carriers

8/20/2020 (Permalink)

North Dallas Thermal Camera Water Damage North Dallas Water Damage as Seen with Thermal Camera

When water or fire damage occurs to your home or property, customers typically do not have the experience, time, or energy to work through the insurance process and may sit in limbo until the problem becomes even worse.  SERVPRO of Southwest Dallas has worked with nearly every insurance carrier and their team is very familiar with the process.  They are happy to help you from the initial claim (and if it needs filed, depending on your deductible), and how things will work going forward.  The trained technicians and office staff at SERVPRO of Southwest Dallas has worked on projects throughout DFW, as well as on storm / disaster events throughout the United States, and they will take care of the paperwork, photo documentation, proper next steps, etc., when an unfortunate event happens in your life.  Call us today if you have questions about the insurance process and to see if we can help make it "Like it never even happened."

Why Choose SERVPRO of Southwest Dallas?

8/20/2020 (Permalink)

Water Damage in South Dallas Water Damage in South Dallas

Why should you choose SERVPRO of Southwest Dallas to take charge of your fire, water, cleanup, and/or restoration project?  We will list just some of the reasons...  SERVPRO of Southwest Dallas is experienced and certified with the IICRC (Institute of Inspection Cleaning and Restoration Certification).  We have a warehouse full of a vast amount of equipment, tools, cleaners, and chemicals, to make sure that we are ready for any project that may present itself.  Our team is background checked and certified.  SERVPRO of Southwest Dallas meets the rigid standards necessary to be on most insurance carrier programs, meaning we can take care of the project, as well as the paperwork, helping to alleviate that additional stress in trying situations.  Also, we are ready to help 24/7, and we will make sure that the job is done right the first time.  Please give us a call if you have questions about your restoration of cleaning needs.  

Call the Professionals When a Disaster Occurs - Dangers of DIY

7/23/2020 (Permalink)

Dangers of DIY Fire Damage Assessments of Your Oak Cliff Home

After a disaster in your Dallas or Oak Cliff home, many owners want nothing more than to get back inside and determine the scope of the damage for themselves. While you might do this to better understand the effects of a disaster on your property, many others do it to begin to assess an expected cost to restore or repair damaging effects to the house. The best solution after a fire has occurred within your home is to reach out to our rapid response team to get a thorough and honest evaluation of the effects and damages.  We can walk you through the process and provide your insurance company with the details necessary to get you back to normal as quickly as possible.

One of the concerns about the DIY assessment of fire damage to your Oak Cliff property is the possibility of structural failure and weaknesses. Fire can affect materials like wood flooring and supports can quickly burn to the point of structural compromise, and these issues may not be recognized easily. Our highly-trained technicians have extensive knowledge of fire restoration and recovery so that we can offer effective solutions for our customers regardless of the severity of the incident.

With structure fires, many materials and products can come into contact with the spreading blaze. What results sometimes is a volatile combustion of materials and chemicals that could be hazardous to breathe. Our SERVPRO team that arrives on site does so with the full measure of our personal protective equipment designed to keep us safe even in potentially hazardous conditions.  In addition, tools like our hydroxyl generators and air scubbers with HEPA filters can help to remove potential contaminants, particulates, and odors from the environment while restoration work gets underway. 

In conclusion, while it might be tempting to rush into your home after a fire has been extinguished, please keep yourself and your family safe and trust the experience of our SERVPRO of Southwest Dallas fire restoration technicians.  Give us a call anytime at (214) 463-5880.

Disaster Recovery in DFW

7/23/2020 (Permalink)

SERVPRO of Southwest Dallas Disaster Recovery SERVPRO of Southwest Dallas Disaster Recovery

Disasters can be catastrophic for residences and businesses. Water, fire, or storms can create chaos; leaving you with a feeling of helplessness, not knowing where to turn after a catastrophe. SERVPRO of Southwest Dallas is ready to help.

We understand that your property is one of the most significant investments that you will ever make.  This is why it is essential that you choose a company with the knowledge, equipment experience, and reputation you can trust to return your property to its preloss condition or better. We make your disaster, "Like it never even happened."

Call SERVPRO of Southwest Dallas because

  1. We are trained to IICRC’s high standards in fire and water cleanup and restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.
  2. Our industry professionals regularly attend SERVPRO continuing education classes locally and at the corporate offices.
  3. IICRC sets the standard for equipment in our industry. We meet their standards. Our team uses moisture detection, measurement, water extraction, drying, odor removal, and deodorization equipment. Our equipment can completely clean and remove the effects of water, mold, soot, smoke, and odor restoring property quickly.
  4. SERVPRO has been in business for over 50 years and has a team of over 1,700 locations nationwide.

The next time you need the help of a disaster restoration company, call SERVPRO of Southwest Dallas (214) 463-5880

A Salute to the North Texas Day Of Giving

9/24/2019 (Permalink)

Volunteer Hands Tree Supporting Our Communities is #1 to Our Team

For SERVPRO of Southwest Dallas, it is important for us to be involved in community events.  That promote uplifting others in Dallas and the surrounding communities

Recently, we were promoted and participated in the North Texas Day of Giving which is led by Communities Foundation of Texas. It is one of the largest community charity events in the nation.  As a giving event, it designed to empower everyone to give back to their community by supporting local nonprofits and causes important to them.  It was a one-day event that raised over $50 million dollars.  It is all about helping the communities we serve to thrive. 

We appreciate the hard work that went into this successful event.  And, we appreciate our local communities for their contributions.  Thank you.

Commercial Fire Prevention Tips!!

9/4/2019 (Permalink)

Firefighters Battle A Commercial Blaze With A Fire Hose Firefighters put out a blaze. Keep your business and team safe by following a few safety tips.

The devastation that a fire can cause a large commercial or small business is extremely stressful. Business operations and customer relationships can be stalled, not to mention the impact on equipment, materials, and structures. For SERVPRO of Southwest Dallas, it is important to us that the business owners are able to not only focus on the health of their business but, also on be able to prevent future fire emergencies, risks and staff education.

Here are some tips which may reduce your risk of fire hazards in the workplace. 

  • Have the Fire Marshall or local Fire Department inspect equipment and chemical areas routinely. These team can make sure that the fire alarm and sprinkler system are in excellent working order.
  • If you do not have a sprinkler system, consider purchasing one. According to NFPA, “Sprinkler systems were effective at controlling 96% of fires in which they operated.” 
  • It is crucial to unplug small appliances over the weekend – coffee makers and microwaves. Make sure that the appliances are given plenty of room to breathe. This includes mechanical rooms. This area should always be neat and free of debris.
  • Employees should know where the fire extinguishers are located in the building. An evacuation plan should be in place.   
  • Smoking should not be allowed in or around the building. 
  • Keep all doors closed during business hours; not only for security but the fire safety of your team. 
  • Make sure that the garbage is taken out daily. 

We understand at SERVPRO of Southwest Dallas how devastating a fire can be to your business. SERVPRO professionals have helped many businesses recover from small to extensive fire clean up. We will remove debris, clean the area, improve air quality, odor removal, and restore your property. Our goal is to return your site to the pre-fire condition.  

Call us if you have a commercial fire restoration emergency (214) 463-5880. We are here to help!

Your Fire and Water Damage Team!!

7/17/2019 (Permalink)

Fire Damage Fire and smoke damage after a kitchen fire.

SERVPRO of Southwest Dallas realizes how upsetting and worrisome a fire or water damage situation can cause for your family or business. It is a disruption that can turn your day to day life upside-down. Our team of professionals will help minimize the interruption and fix the property damage quickly in the most cost-effective way possible. SERVPRO of Southwest Dallas specializes in water and fire cleanup and restoration for both residential and commercial properties. And if necessary, we will mitigate mold and mildew.

Our team is highly trained and certified in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification renewals, you can be assured that we are equipped with the knowledge to restore your property. No fire or water damage is too large or too small for SERVPRO of Southwest Dallas

SERVPRO of Southwest Dallas takes great pride to ensure our communities families and businesses are taken care of.   When the need arises for a fire or water restoration team, call us at (214) 463-5880.  We are available, 24/7!

SERVPRO of Southwest Dallas Is READY to Help!

7/16/2019 (Permalink)

SERVPRO of Southwest Dallas Disaster Recovery Water, Fire, and Storms - We are "Faster To Any Disaster"

Disasters can be catastrophic for residences and businesses. Water, fire, or storms can create chaos; leaving you with a feeling of helplessness, not knowing where to turn after a catastrophe. SERVPRO of Southwest Dallas is ready to help.

We understand that your property is one of the most significant investments that you will ever make.  This is why it is essential that you choose a company with the knowledge, equipment experience, and reputation you can trust to return your property to its preloss condition or better. We make your disaster, "Like it never even happened."

Call SERVPRO of Southwest Dallas because

  1. We are trained to IICRC’s high standards in fire and water cleanup and restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.
  2. Our industry professionals regularly attend SERVPRO continuing education classes locally and at the corporate offices.
  3. IICRC sets the standard for equipment in our industry. We meet their standards. Our team uses moisture detection, measurement, water extraction, drying, odor removal, and deodorization equipment. Our equipment can completely clean and remove the effects of water, mold, soot, smoke, and odor restoring property quickly.
  4. SERVPRO has been in business for over 50 years and has a team of over 1,700 locations nationwide.

The next time you need the help of a disaster restoration company, call SERVPRO of Southwest Dallas (214) 463-5880

We Have The Proper Techniques To Restore Your Dallas Home After A Water Damage Disaster

6/7/2019 (Permalink)

Hydroxyl generator for removing smoke odors Water damage leaves behind a damp and musty odor . Pictured is a hi-tech piece of equipment known as a hydroxyl generator used to remove odors.

SERVPRO Saves Carpet from Water Damage in Dallas

We know there are many ways water damage can affect a home in Big D. The two most common areas in the house where water loss occurs is in the kitchen and bathroom, however there can always be unusual circumstances.

A homeowner in Dallas with a water damage emergency contacted our SERVPRO location. He was widening a room in his home and accidentally hit a supply line as he removed sheetrock, resulting in a large amount of water spewing in the living room before he shut off the water.

Why SERVPRO? Our technicians have the training and equipment to handle any kind of damage from water in a home. We stay on top of the latest advances in the restoration industry so we can assist property owners in saving water loss items rather than replacing at extra cost.

When we arrived, we scoped and found the water loss localized to a single area in the living room where the pipe break occurred. We moved the furnishings out of the room and used weighted extractors on the carpeting to push as much water out of the padding as possible.

Once we extracted the maximum amount of water, we set up air movers and dehumidification equipment to dry the wall cavity and carpeting. The air movers were set up to direct air inside the wall cavity. For the carpeting, it is essential that the padding is thoroughly dried to avoid secondary issues such as foul odors or mold.

We used a technique called "tenting" to dry both the carpet and padding at the same time by lifting the sides, and we positioned one of our air movers to direct airflow over the padding and under the carpet while we positioned a separate air mover to blow air over the top of the carpet. This application forces any embedded moisture to rise where our dehumidifiers collect it.

Once dry, we confirmed with our detection equipment there were no elevated moisture pockets left within the room. Our technicians disinfected the room as another layer of protection against both mold and odors.

No matter if your water damage is large or small, SERVPRO of Southwest Dallas at (214) 463-5880 is ready 24/7 to mitigate your water loss, so it is "Like it never even happened."

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SERVPRO Brings the Experience, Expertise, & Equipment to Water Damage Emergencies!

4/15/2019 (Permalink)

Moisture Meter Moisture meters can detect areas of excess moisture not perceptible to the naked eye.

Why Controlling Microbial Growth is Essential to Water Cleanup in your Dallas Home

A thorough remediation service is one that does not require repeat visits to the property weeks or months after initial service. The presence of moisture is a contributing factor to microbial growth which can cause further damages in the home. Controlling microbial growth and drying a structure completely requires professional expertise as well as advanced remediation equipment.

Our IICRC certified technicians provide water cleanup in Dallas homes. Our service offers a two-stage procedure to both remediate the immediate concerns and potential secondary damages. That means using our expertise to control microbial growth while service is carried out, ensuring your property is restored to its preloss condition.

Moisture is the leading factor in allowing microbes to grow. It makes sense then that thoroughly drying a property is critical in the first stage of the operation. SERVPRO technicians are equipped with thermal imaging cameras that use infrared light to detect damp spots or moisture pockets. We also carry moisture meters that can be used to penetrate beneath the surface of hard flooring or sheetrock to assess the level of water saturation within.

Finding where moisture is residing helps to inform us of the type of equipment we need to remediate your property. Water beneath subfloors can be extracted using drying mats. This equipment, which is placed on the floor, covers a large surface area. The central area of the mat attaches to a vacuum to draw water from the floor without damaging or scratching the surface.

Once the fast-drying process is complete, SERVPRO can adopt the second stage of treatment to reduce the likelihood of microbial growth. The removal and disposal of any porous contaminated materials are necessary for this step. We can also thoroughly disinfect surfaces and apply anti-microbial treatments to walls, floors, and upholstery.

You need a comprehensive strategy for effective home remediation, contact SERVPRO of Southwest Dallas at (214) 463-5880 for assistance.

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What to do after a fire in your Dallas or Oak Cliff Home

2/20/2019 (Permalink)

Hydroxyl generator for removing smoke odors Hydroxyl Generator for Smoke Odor Removal

Dangers of DIY Fire Damage Assessments of Your Oak Cliff Home

After a disaster in your Dallas or Oak Cliff home, many owners want nothing more than to get back inside and determine the scope of the damage for themselves. While you might do this to better understand the effects of a disaster on your property, many others do it to begin to assess an expected cost to restore or repair damaging effects to the house. The best solution after a fire has occurred within your home is to reach out to our rapid response team to get a thorough and honest evaluation of the effects and damages.  We can walk you through the process and provide your insurance company with the details necessary to get you back to normal as quickly as possible.

One of the concerns about the DIY assessment of fire damage to your Oak Cliff property is the possibility of structural failure and weaknesses. Fire can affect materials like wood flooring and supports can quickly burn to the point of structural compromise, and these issues may not be recognized easily. Our highly-trained technicians have extensive knowledge of fire restoration and recovery so that we can offer effective solutions for our customers regardless of the severity of the incident.

With structure fires, many materials and products can come into contact with the spreading blaze. What results sometimes is a volatile combustion of materials and chemicals that could be hazardous to breathe. Our SERVPRO team that arrives on site does so with the full measure of our personal protective equipment designed to keep us safe even in potentially hazardous conditions.  In addition, tools like our hydroxyl generators and air scubbers with HEPA filters can help to remove potential contaminants, particulates, and odors from the environment while restoration work gets underway. 

In conclusion, while it might be tempting to rush into your home after a fire has been extinguished, please keep yourself and your family safe and trust the experience of our SERVPRO of Southwest Dallas fire restoration technicians.  Give us a call anytime at (214) 463-5880.